Frequently Asked Questions

Your Privacy
At ITW Nexus, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy statement.


What Information Do We Collect? How Do We Use It?
When you order, we need to know your name, e-mail address, mailing address, credit-card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status.

You may voluntarily sign up to be informed about certain offers. For this service we need only an e-mail address, which we use to send the information you requested.

We may also use the information we collect to occasionally notify you about important changes to the web site, new ITW Nexus services and special offers we think you'll find valuable. If you would rather not receive this information, please notify us. Make sure to notify us for each account or e-mail address you have left with us.


How Does ITW Nexus Protect Customer Information/Security?
We take the security for all personal and non-personal information associated with our visitors and customers seriously. We use the encryption process, Secure Sockets Layering (SSL), to secure transmission of your order when orders are placed that require credit card information.

Only those ITW Nexus employees who need access to your information in order to perform their duties are allowed access. Any employee who violates our privacy and/or security policies may be subject to disciplinary action.

Registering a login and password is optional. If you do decide to register, the information is stored in a database which will permit future orders to have your information name, address, etc. automatically filled in instead of retyping it. This information is stored in a secure database. If you do not wish to create a login and password, you will need to type in the billing and shipping data each time you place an order.


What About "Cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as one click shopping and to store items in your shopping cart between visits.

ITW Nexus also uses temporary/session third party cookies solely to track user traffic patterns throughout our web site. These traffic patterns are used on an anonymous basis and are not correlated with personal data of any user. 

Most web browsers accept cookies automatically. You can usually change your browser settings to display a warning before accepting a cookie or refuse all cookies. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

The cookie automatically collects information such as a site user’s IP address, browser type, referrer and other statistical facts. This information is collected and used in an anonymous aggregated manner for analysis of traffic patterns within our web site.


Will ITW Nexus Disclose the Information it Collects to Outside Parties?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at ITW Nexus possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to ITW Nexus.


Your Consent
By using our web site, you consent to the collection and use of this information by ITW Nexus. Any changes to our Privacy Statement will appear on these pages. You are responsible for revisiting this page to review our privacy statement updates.


Tell Us What You Think
ITW Nexus welcomes your questions and comments about privacy. You may contact us here.